We hope that you will be 100% satisfied with your purchase. If for one reason or another, one of our products does not meet your expectations, we apologize in advance and will work with you to rectify the matter as soon as possible. Please read the following carefully.
UPON RECEIPT OF YOUR PRODUCT:
Check for products arriving with shipping damage.
Please examine all products upon receipt. If the package is damaged in transit, do not accept the shipment, unless you can determine that the product inside has not been damaged. You may open the package to see if the damaged packaging has impacted your purchase. In the event that your package is damaged, immediately notify both the shipping company and us.
To follow our return procedure, please contact our Customer Service staff by e-mailing us at firstname.lastname@example.org. We will replace your purchase immediately at no charge and pay for all associated shipping costs.
BRAND NEW, UNUSED, UNOPENED PRODUCTS:
If you are not satisfied with your purchase, we will allow you 30 days to notify us that you need to return your merchandise no questions asked, this includes if it has been received as a gift. Items that are in their original brand new condition and in their original packaging will be refunded for the full amount paid for the product. You will be responsible for return shipping costs by Registered Airmail. Please contact our Customer Service staff by e-mailing us at email@example.com if you would like to return your product.
Holiday and seasonal merchandise must be returned no later than 14 days before the holiday or within two days of receipt if the purchaser receives the merchandise within the 14 day period
Please retain both receiving and/or return shipping and tracking slips so this information can be
used to expedite any credits in the event of a return.
- Please contact our Customer Service staff by e-mailing us at Zerach@zerach.comcom if you would like to return your product. Zerach.com will then issue you a RMA number (valid for 30 days). Customers must have an RMA number in order to return a purchase. Unauthorized returns will not be refunded and will be returned to the customer.
- The RMA number is to be placed on the shipping label below the shipping address
provided by Customer Service. All returns must be in the original packaging.
- Once the item is received at the specified address and is verified to be in original
condition, applicable credit will be issued to the customer’s credit card. Customers should
allow 30 days for a refund to appear on their statements.All returns should be shipped to:
129-20 18th Avenue
College Point NY 11356
If you have placed an order and would like to cancel it for any reason, please contact us by either e-mailing us at Zerach@zerach.com within the same business day (Mon.-Fri, 9 a.m.-5p.m. EST) that it was placed on in order to cancel it free of any charges. After the full business day we will do everything we can to stop your order from shipping, however we cannot guarantee that we will be able to stop your order from shipping. If we are unable to intervene in the fulfillment process you are liable for all shipping and handling charges both outbound shipping (including special shipping) and return. Orders that are placed on weekends or weeknights must be cancelled by the end of the next business day.